Automated SMS and Voice Calls using Plivo Api

A custom plugin was developed for CRM platforms to enable SMS and voice call functionality via the Plivo API. This plugin integrates both the Plivo SMS API and Plivo Voice API, allowing businesses to send SMS and voice call reminders, alerts, and OTP verifications. With this solution, phone numbers can be verified through OTP authentication, and automated notifications can be sent to enhance customer engagement and communication.

Key Features

  • Plivo SMS API Integration: The plugin utilizes the Plivo SMS API to send automated SMS notifications, such as reminders and alerts, to customers.
  • Plivo Voice API Integration: The plugin also integrates the Plivo Voice API, enabling businesses to send voice call reminders and alerts, improving customer engagement.
  • OTP Phone Number Verification: The plugin allows phone number verification via One-Time Password (OTP) authentication, ensuring secure and reliable customer communication.
  • Automated Reminders & Alerts: Businesses can automate the sending of reminders and alerts to customers, improving operational efficiency and customer service.
  • Seamless CRM Integration: The plugin works smoothly with CRM platforms, offering easy integration for businesses looking to enhance their communication channels.

Benefits

  • Improved Communication: The integration of SMS and voice call notifications allows businesses to stay connected with customers, ensuring timely reminders and alerts.
  • Enhanced Security: OTP authentication ensures that phone numbers are verified securely, reducing the risk of fraud and enhancing data accuracy.
  • Increased Efficiency: Automating reminders and alerts saves time and reduces manual effort, allowing businesses to focus on other core operations.
  • Better Customer Engagement: With the ability to send SMS and voice calls, businesses can engage customers more effectively, improving overall satisfaction and loyalty.
  • Scalability: The Plivo API supports high-volume messaging and voice calls, making it easy for businesses to scale communication efforts as needed.