EasyTouch Feedback Management System is a real-time, on-premise solution designed to collect customer feedback using kiosks or hand-held devices. It operates seamlessly on devices such as tablets, mobile phones, or any touchscreen device, allowing businesses to gather valuable insights instantly. The system can be integrated into a kiosk for automated feedback collection or used on handheld devices to engage customers directly. With the ability to receive real-time notifications for negative feedback, businesses can take immediate action to address customer concerns, improving overall satisfaction before the customer leaves the premises.

Key Features

• Real-Time and On-Premise Feedback Collection: Collects customer feedback instantly, whether through kiosks, tablets, or mobile devices, ensuring timely responses to customer input.
• Customizable Feedback Forms: Businesses can tailor feedback forms to their specific needs, offering flexible options to gather targeted insights.
• Support for Kiosk, Website, and Email Modes: The system can operate in various modes, including kiosk mode, website mode, and email mode, providing flexibility in how feedback is collected.
• Website Integration: Easily integrates with existing websites, enabling online feedback collection from customers browsing your site.
• QR Code Access: Allows customers to instantly access feedback forms via QR codes, simplifying the process for mobile or on-the-go users.
• Instant Feedback Review: Provides real-time access to customer feedback, ensuring businesses can act quickly to address concerns.
• Tamper-Proof System: The system is designed to prevent tampering with feedback data, ensuring the integrity and reliability of responses.
• Instant Notification for Negative Feedback: Notifies businesses immediately when a customer provides negative feedback, allowing for swift intervention and problem resolution.
• Multi-Language Support: The system supports multiple languages, enabling businesses to collect feedback from diverse customer bases.
• Secure Data Storage: Ensures secure and reliable storage of feedback data, with robust encryption and privacy measures in place.
• Real-Time Analytics and Detailed Reports: Offers powerful analytics and reporting tools, providing businesses with detailed insights into customer sentiment and areas for improvement.

Benefits

• Improved Customer Satisfaction: Instant feedback collection and immediate action on negative feedback allow businesses to address customer concerns quickly, enhancing overall satisfaction.
• Customizable and Flexible: The ability to customize feedback forms and operate in various modes ensures that businesses can tailor the system to their specific needs and preferences.
• Enhanced Data Integrity: The tamper-proof nature of the system ensures that feedback data remains accurate and reliable, providing trustworthy insights.
• Increased Operational Efficiency: Real-time feedback and automated notifications help businesses respond to customer issues quickly, reducing the need for manual intervention and improving efficiency.
• Better Decision-Making: With real-time analytics and detailed reports, businesses can make data-driven decisions that enhance service quality and customer experience.
• Scalability and Multi-Language Support: The system is easily scalable and supports multiple languages, making it ideal for businesses with diverse customer bases or global operations.